FAQs

Below are some answers to some frequently asked questions. Should you have any questions not covered here, please don’t hesitate to reach out to us either via the Contact Form or by emailing us. We look forward to speaking with you!

  • Casa de Cristal features a convenient two-car garage, ensuring your vehicles are securely stored away from the elements. Additionally, the driveway accommodates two more cars, providing ample parking for up to four vehicles. This arrangement makes it easy for large groups to come and go as they please, exploring the beauty of Estes Park and the surrounding Rockies with ease.

  • Our home is a haven for relaxation and tranquility. To maintain this atmosphere and respect our neighbors, parties are not permitted.

  • While we adore animals, our home cannot accommodate pets at this time. Thank you for understanding and arranging care for your furry friends before your stay.

  • To ensure a pleasant stay for all of our guests, we require guests to abide by the rules below:

    Pets: While we adore animals, our home cannot accommodate pets at this time. Thank you for understanding and arranging care for your furry friends before your stay.

    Maximum Occupancy: Our home comfortably houses up to 10 guests. To ensure comfort and safety for everyone, please respect this limit.

    Check-In/Check-Out: Welcome starts at 4 PM, and farewell is by 11 AM. Need a little flexibility? We may be able to accommodate an earlier check-in or later check-out—please reach out in advance to inquire. When checking out, please send a text to the host upon to confirm your departure.

    No Illegal Activities: To ensure a safe and respectful environment for everyone, illegal activities on the premises are strictly prohibited.

    No Parties: Our home is a haven for relaxation and tranquility. To maintain this atmosphere and respect our neighbors, parties are not permitted.

    Commercial Activity Restriction: To ensure the serene ambiance of Casa de Cristal is preserved, commercial activities are strictly prohibited without prior consent. Should you wish to use our venue for commercial purposes, please contact us in advance to discuss arrangements. Commercial activities encompass any event or engagement intended for business purposes, such as photo shoots, filming, corporate retreats or other organized events for business purposes.

    Damage Reporting: We understand that accidents can happen. Please inform us immediately of any damages during your stay. Guests may be responsible for the cost of repairs for damages.

    Personal Items: Please take care of your valuables. Guests are responsible for their personal items and valuables during their stay. Note that the host is not responsible for any lost or misplaced personal items.

    Rule Violations: It's important to us that Casa de Cristal remains a welcoming space for all. Please note that any violation of these rules may lead to the termination of your stay without a refund.

  • To book your stay at Casa de Cristal, simply visit our booking page and make a booking. You can also find our listings on Airbnb and VRBO. However, the rates you will get by booking direct are lower than any of the alternate sites.

    To ensure the safety and security of our property and community, we conduct an independent verification process for all our guVRBOests after booking. This additional step, involving a quick review of a government-issued ID and confirmation of booking details, helps us maintain a secure environment for everyone. Please be aware that completing this verification is a requirement for staying with us — failure to complete this process may subject your reservation to cancellation. We appreciate your understanding and cooperation, as it is crucial for ensuring a safe and enjoyable stay for all our guests.

  • To ensure the serene ambiance of Casa de Cristal is preserved, commercial activities are strictly prohibited without prior consent. Should you wish to use our venue for commercial purposes, please contact us in advance to discuss arrangements. Commercial activities encompass any event or engagement intended for business purposes, such as photo shoots, filming, corporate retreats or other organized events for business purposes.

  • Our pricing is carefully set to reflect the value, amenities, and unique experience that Casa de Cristal offers. The rates we charge are essential to delivering the high-quality experience we pride ourselves on, including premium amenities like a hot tub, sauna, and pool table, as well as the breathtaking views and accessibility features of our property. We believe that the value and experience offered at Casa de Cristal are well worth the investment for a memorable and comfortable stay in the Rockies for your group.

  • Yes! We are one of Estes Park’s few properties of this size licensed to operate in the town. Our Larimer County License Number is 20-NCD0051.

  • We have a limited selection of high-quality gear available for rental, including snowshoes, rucking gears and more. For any gear we don’t have, we recommend renting from Estes Park Mountain Shop.

    • Full Refund: Cancel at least 30 days before check-in to receive a full refund.

    • 50% Refund: If you cancel between 7 and 30 days before check-in, you will receive a 50% refund for all nights.

    • No Refund: If you cancel less than 7 days before check-in, no refund will be issued.

    • 48-Hour Grace Period: You can also receive a full refund if you cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.

Have we addressed all your questions? Please follow the link below to secure your reservation at Casa de Cristal.